At Zayden Explores, we strive to provide high-quality camping gear, fishing gear, hiking gear, luggage, and travel tech to fuel your adventures. Please read our Return & Refund Policy carefully before making a purchase.
1. No Refunds Policy
All sales are final. We do not offer refunds for any purchases due to the nature of our products and our cash-on-delivery payment method.
2. Exchange Policy (Only for Defective or Damaged Items)
We only accept exchanges if the product is damaged, defective, or incorrect upon delivery. The following conditions apply:
✅ You must notify us within 48 hours of receiving the product.
✅ You must provide clear photos or videos showing the defect or damage.
✅ The item must be unused, in original packaging, and with all included accessories.
✅ Exchanges are subject to stock availability.
3. How to Request an Exchange
- Contact Us – Email us at [Insert Email] with your order details, photos/videos of the issue, and a description of the problem.
- Approval Process – Our team will review your request and respond within 3-5 business days.
- Return Instructions – If approved, we will provide instructions on returning the item. The customer is responsible for the return shipping costs.
- Exchange Processing – Once we receive the item and verify the issue, we will ship a replacement if stock is available.
4. Non-Returnable Items
We do not accept returns or exchanges for:
❌ Products damaged due to misuse, improper handling, or normal wear and tear.
❌ Items returned without prior approval.
❌ Products without original packaging and accessories.
❌ Change of mind after purchase.
5. Contact Us
If you have any questions about our return & refund policy, reach out to us at:[email protected]